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Privacy Policy
F.C. Cleaners is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
How We Collect and Use Your Information
At F.C. Cleaners, we collect personal information such as your name, email address, phone number, payment details, IP address, and browsing data. This information is collected through online forms, cookies, analytics tools, and third-party services that support our website and business operations. We collect your personal information for the primary purpose of providing our services to you, responding to your enquiries, processing payments, and delivering service-related updates. We also use your information to provide information to our clients and to carry out marketing activities to help generate business and improve our services. We may also use your personal information for secondary purposes that are closely related to the primary purpose, in situations where you would reasonably expect such use e.g. quality assurance, customer support, or business improvement. When we collect personal information, we will, where appropriate, explain to you why we are collecting it and how we intend to use it.
Cookies, Tracking, and Third-Party Disclosure
We use cookies and similar technologies to improve your experience, analyse website use, and support marketing. Cookies may store preferences and help deliver personalised content. You can adjust cookie settings in your browser. We may share your information with trusted third parties—like payment processors, analytics tools, and booking systems—who support our services and follow privacy laws. We do not sell or rent your personal information.
Data and Security Retention
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Sensitive information such as payment details is handled securely using encrypted and PCI-compliant systems. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we take appropriate measures to securely destroy or de-identify it.
Your Rights: Access, Correction, and Deletion
You have the right to request access to, correction of, or deletion of your personal information, subject to any legal requirements. To make a request, please contact us using the details below. We may ask for proof of identity to protect your privacy.
Children’s Privacy and Policy Updates
Our services are available to users under 18, and we only collect necessary information from minors. If you believe we have collected data from a minor without consent, please contact us.
Changes of Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updated policies will be posted on this page with a new effective date. Continued use of our services constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:
firstclasscleaners2025@gmail.com
0421247185
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